Terms of service

OVERVIEW
Welcome to NOA COLLECTIVE! The terms "we", "us" and "our" refer to NOA COLLECTIVE. NOA COLLECTIVE operates this store and website, including all related information, content, features, tools, products and services (the "Services").
NOA COLLECTIVE is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services. However, colours and product appearance may differ depending on your device and settings.

We do not warrant that product appearance will exactly match what is displayed.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities.

Our products are intended for external use only. Please review ingredients carefully before use. If irritation occurs, discontinue use. If you are pregnant, have sensitive skin, or have any medical concerns, we recommend consulting a healthcare professional before use.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. NOA COLLECTIVE reserves the right to accept or decline any order.

Orders are not accepted until payment has been received and confirmation has been issued.

We may be unable to accommodate cancellation requests after an order is confirmed.

Your purchases are subject to our Refund Policy.

Nothing in these Terms excludes your rights under the Australian Consumer Law, including your right to a refund, repair or replacement where goods are faulty, not as described, or not of acceptable quality.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice.

Unless otherwise stated, prices may include or exclude Goods and Services Tax (GST), as indicated at checkout.

You agree to provide accurate payment and account information and to pay all charges incurred, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs processing, or events outside our control.

Risk of loss passes to you once the products are dispatched.

SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services is owned by NOA COLLECTIVE or its licensors and is protected by applicable intellectual property laws.

You must not reproduce, distribute, modify or use any content without prior written consent.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or conditions of any kind.

Your use of such tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party content or websites. Accessing such content is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
NOA COLLECTIVE is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with NOA COLLECTIVE. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and NOA COLLECTIVE, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with NOA COLLECTIVE.

SECTION 10 - PRIVACY POLICY
All personal information we collect is subject to our Privacy Policy and may also be processed by Shopify.

SECTION 11 - FEEDBACK
If you submit feedback, you grant us a perpetual, worldwide, royalty-free licence to use it.

You agree your feedback will not violate any rights or laws.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors and update or cancel orders where necessary.

SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful purposes or misuse the website.

SECTION 14 - AGENTS
You must not use automated tools, bots or scraping technologies to access the Services without permission.

SECTION 15 - TERMINATION
We may terminate access to the Services at any time if you breach these Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” to the extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

SECTION 17 - LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for indirect or consequential loss.

Where liability cannot be excluded, it is limited to:

replacement of goods
supply of equivalent goods
payment of replacement costs

SECTION 18 - INDEMNIFICATION
You agree to indemnify NOA COLLECTIVE from claims arising from your breach of these Terms.

SECTION 19 - SEVERABILITY
If any provision is unenforceable, the remainder remains valid.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and NOA COLLECTIVE.

SECTION 21 - ASSIGNMENT
You may not assign your rights without consent. We may assign ours at any time.

SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. You submit to the jurisdiction of the courts of Victoria.

SECTION 23 - HEADINGS
Headings are for convenience only.

SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Continued use constitutes acceptance.

SECTION 25 - CONTACT INFORMATION
NOA COLLECTIVE
Email: info@thenoacollective.com.au
ABN: 98896274840