Contact information
How to Reach Us
For all enquiries, please use the contact form. This allows us to gather the information we need to assist you as efficiently as possible.
Alternatively, you may email us at:
info@thenoacollective.com.au
Response Time
We aim to respond to all enquiries within 1–2 business days, Monday to Friday.
During busy periods (such as product launches, promotions, or holidays), response times may be slightly longer. We truly appreciate your patience and understanding.
Order Enquiries
For any questions regarding your order, please include your order number in your message so we can assist you as quickly as possible.
For quicker answers, you may also refer to:
- Our Shipping Policy for delivery-related enquiries
- Our Refund Policy for returns and exchanges
Changes to Orders
We begin processing orders shortly after they are placed.
While we will do our best to assist, we cannot guarantee changes or cancellations once an order has been confirmed.
Damaged or Faulty Items
If your order arrives damaged, faulty, or not as described, please contact us as soon as possible via the contact form or email, including:
- Your order number
- Photos of the product
We will review your request in accordance with our policies and the Australian Consumer Law.
General Enquiries
We’re happy to assist with:
- Product recommendations
- Ingredient questions
- Gifting enquiries (including corporate, weddings, and special occasions)
Kind Communication
We are a small business and appreciate respectful and kind communication. We reserve the right to decline or discontinue communication that is abusive, inappropriate, or unreasonable.
A Note from Us
Every message is read with care, and we’re grateful you’ve taken the time to reach out.