Refund policy

Due to the nature of our products, we do not offer refunds, returns or exchanges for change of mind once your order has been shipped.

However, nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Damaged or Faulty Items

We take great care in preparing and packaging each order. However, if your item arrives damaged, faulty, or not as described, please contact us at info@thenoacollective.com.au as soon as possible with your order details and photos of the product.

We will assess your request and, where required under Australian Consumer Law, provide a suitable remedy, which may include a replacement, repair, or refund.

Returns Process

If a return is required, we will provide instructions on how to return the item.

Once your return is received and inspected, we will notify you of the outcome of your request.

If approved, your refund will be processed to your original method of payment within a reasonable timeframe.

Hygiene and Safety

For hygiene and safety reasons, we cannot accept returns for products that have been opened or used, unless they are faulty.

Timeframes

We encourage you to contact us as soon as possible after receiving your order if there is an issue.

While we recommend notifying us within 14 days, this does not affect your rights under Australian Consumer Law.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again
• Contact your credit card provider
• Contact your bank

If you have done all of the above and still have not received your refund, please contact us at info@thenoacollective.com.au.